Shipping Policy

• We ship orders on the same day of placing order or on the next day. NOTE: We DO NOT ship on the weekends. Using Zelle or Venmo we ship next business days as funds clear immediately.

• Free Shipping (USPS Ground) — free on orders over $199. 3–6 business days, not guaranteed.

• Standard Shipping (USPS Ground Advantage) — $8.95. 2–5 business days.

• Priority Shipping (USPS Priority) — $14.99. 2–3 business days.

• Express Shipping (2-Day) — $49.99. 2 business days.

• Transit times are carrier estimates and begin once your order ships.

• All orders are insured for up to $100. We ship through Pirate Ship, whose shipping insurance is provided by InsureShield from UPS Capital.

• If your package is lost, stolen or damaged along the way, contact our shipping department and we will file the claim for you. Or call a customer service representative for assistance.

Standard shipping insurance covers up to $100 per order. Shipping Protection is optional shipping and packaging protection available on every order for a flat $12.95.

• Turn it on with the Shipping Protection switch in your cart or at checkout.

• It appears as its own line on your order and invoice.

• If a package is lost in transit (no movement for a reasonable period or carrier declares lost), we will reship once at no charge after a brief carrier investigation.

• If tracking shows delivered but not received, contact us within 3 business days. We’ll help file a carrier trace and can require a one-time signature on reship for security.

• Exclusions: address errors provided at checkout, refused/returned parcels, and locations with documented mail theft may require signature service or alternate arrangements.

Tip: use a secure delivery address. We can add signature on request before shipping.

• Tracking is emailed automatically when your label prints.

• Status changes can lag until first carrier scan—this is normal.

• Please double-check your ship-to address at checkout.

• Address changes are only possible before shipment; after carrier acceptance we cannot reroute.

• We currently ship to U.S. addresses only.

• No international shipping, forwarding services, or reshippers.

• Orders placed with non-U.S. destinations will be cancelled and refunded.

NuRev Energy fulfills orders promptly and ships via USPS. Holiday congestion may cause extended delivery times. After handoff to USPS, delivery speed depends on their processing. Thank you for your patience during this busy season.

Email: support@nurevenergy.com